Cancellation & Refund Policy
Digital interview-preparation minutes are made available after payment confirmation. Please review this policy before purchasing.
Effective 4 September 2026All purchases are final
We do not provide refunds or cancellations for a change of mind, unused minutes, dissatisfaction with AI-generated suggestions, device or connectivity issues, or interview outcomes. A completed purchase cannot be cancelled after digital minutes have been credited.
Limited payment exceptions
We will investigate a duplicate charge, an unauthorized transaction reported through the appropriate payment channel, or a payment that was captured but not credited and cannot reasonably be corrected. Any refund required by applicable law will be honoured. These are payment corrections, not a general right to refund used or unused minutes.
How to report a payment problem
Email [email protected] within seven days with your account email, amount, payment time, and Razorpay payment or order identifier. Never send card details, CVV, passwords, or one-time codes.
Review timeline
We ordinarily acknowledge requests within two business days. Eligible payment corrections are initiated within 5–7 business days after approval; your bank or payment provider may take additional time.
Reversals
If a provider reports a refund, chargeback, cancellation, or reversal, unused minutes associated with that transaction may be removed. Statutory consumer rights remain unaffected.